IT Operations

INTRODUCTION
Throughout your career in IT management, you will be asked to develop and improve a company’s IT department to help support the company’s strategic
goals and mission. When a new strategic plan is developed by a company, typically the process begins with the CEO and various stakeholders writing
strategic goals, with the assistance of subject matter experts from the business. Next, strategic goals are finalized and assigned to team members and
others who will formulate solutions to achieve the goals within a specific time frame and budget. Then, operational goals in alignment with the company’s
strategic goals and an operations plan will be created. Finally, a workflow to move from the current environment to the future state will be developed.
For this assessment, you will create an IT operations plan from the provided strategic goals in the attached “TreasureChest Case Study.” (The case study
should be read before beginning this task.)
The skills you showcase in your completed IT operations plan will be useful in your career in responding to the demands you will receive from leadership.
This IT operations plan may also be added to your portfolio to show to future employers.
Read the case study attachment. You will select and record two strategic goals from the case study attachment. You will use the goals to develop IT
operational goals and then create an IT operations plan. Record all responses in the attached “IT Operations Plan Template.”
SCENARIO
You were recently hired as the new Chief Information Officer (CIO) at a SaaS treasury management company, TreasureChest. Your main responsibility is to
implement innovative changes and become the direct report for the entire IT department. The CEO has been doing this prior to your hire. The first project the
CEO has assigned to you is to produce a new IT operations plan for the company. You have been given the strategic goals for TreasureChest (see attached
case study) and need to ensure your IT operational goals are in alignment with the company’s strategic vision and mission.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual
source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that
can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each
requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Note: Select and record two strategic goals from the case study attachment. All responses should be recorded in the attached “IT Operations Plan Template.”
A. Evaluate TreasureChest’s current SaaS operation, hardware, operating systems (OS), networks, software, and database. Include examples from the
attached “TreasureChest Case Study” that indicate the service and delivery, scalability, flexibility, interoperability, resilience, and security of the company’s
current IT environment.
B. Create three IT operational goals that align with the first strategic goal you have chosen. At least one of the IT operational goals you create must be a
software solutions.
C. Create three IT operational goals that align with the second strategic goal you have chosen. At least one of the IT operational goals you create must be a
software solutions.
D. Identify enhancements and associated activities that need to be executed in order to support each of the six IT operational goals you created.
E. Explain how COBIT or ITIL frameworks will be implemented in your IT operations plan to ensure the flexibility and sustainability of TreasureChest’s IT
infrastructure through year one, year three, and year five.
F. Identify security risks associated with each enhancement proposed in your IT operations plan. Include steps for proactively addressing the identified risks
to protect the IT security posture of the organization.
G. Create a comprehensive operational workflow representing how TreasureChest will transition from the current IT environment to the environment
proposed in your IT operations plan.
H. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
I. Demonstrate professional communication in the content and presentation of your submission.
File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png,
zip, rar, tar, 7z
RUBRIC
A:SYSTEMS ANALYSIS
NOT EVIDENT
The submission does not evaluate TreasureChest’s current SaaS operation, hardware, OS, networks, software, and database.
APPROACHING COMPETENCE
The submission evaluates TreasureChest’s current SaaS operation, hardware, OS, networks, software, and database, but the information provided is not
correct or does not include examples from the case study indicating the service and delivery, scalability, flexibility, interoperability, resilience, or security of
TreasureChest’s current IT environment. Or 1 or more of the given examples do not support the evaluation.
COMPETENT
The submission evaluates TreasureChest’s current SaaS operation, hardware, OS, networks, software, and database and includes examples from the case
study indicating the service and delivery, scalability, flexibility, interoperability, resilience, and security of TreasureChest’s current IT environment. All given
examples support the evaluation.
B:STRATEGIC GOAL 1
NOT EVIDENT
The submission does not include 3 IT operational goals that align with the chosen strategic goal.
APPROACHING COMPETENCE
The three IT operational goals that are created align with this strategic goal, but a software solution is not provided, or the provided software solution does
not address any of the operational challenges outlined in the case study.
COMPETENT
The three IT operational goals that are created align with this strategic goal. At least 1 of the goals created is a software solution that addresses an
operational challenge outlined in the case study.