F- RCM Training

You are the principal trainer for the Revenue Management & Integrity Department at Spinning Stone Hospital. In your role, you are responsible for creating the billing and collections curricula and for educating the staff. You are currently in the process of developing a training document to ensure the staff correctly use policies to manage patient billing, claims, and collections. Your training document should identify the policies that should be adhered to at specific steps of the revenue cycle. In addition, your training document should include an explanation of how the policies guide processes the staff and hospital must follow to ensure appropriate patient billing, claims, and collections management. Your educational materials should also emphasize the importance of compliance with the guidelines presented, as well as the risks to stakeholders if the staff are not compliant.
Directions
You are developing a training document to be used by the staff of the Revenue Management & Integrity Department at Spinning Stone Hospital. This document will educate staff on how to use the appropriate policies to manage patient billing, claims, and collections.
Specifically, you must address the following:
• Patient Billing
o Determine a key policy that healthcare professionals must follow to manage patient billing, and explain how the policy is used in a hospital to help ensure accurate billing. Consider how the policy might help to address current and emerging trends impacting patient billing.
o Describe the impact of the patient billing policy on patients, the hospital, and payers. Consider the following:
 How does the policy impact fair and responsible billing?
 How does the policy support compliance with standard regulations?
 How does the policy impact consistent and accurate transmission of billing information between providers and payers?
• Claims Processing and Denial Management
o Determine a key policy that healthcare professionals must follow to manage claims processing and denial management, and explain how the policy is used in a hospital to help maximize reimbursements. Consider how the policy might help to address current and emerging trends impacting claims processing and denial management.
o Describe the impact of the policy on patients, the hospital, and payers. Consider the following:
 How does the policy impact the likelihood that a payer will approve the claim?
 How does the policy impact the patient’s responsibility for payment?
• Patient Collections
o Determine a key policy that healthcare professionals must follow to manage patient collections, and explain how the policy is used in a hospital to help facilitate the medical account resolution process. Consider how the policies might help to address current and emerging trends impacting patient collections.
o Describe the impact of the policy on patients, the hospital, and payers. Consider the following:
 How might the policy impact the overall revenue and services of the hospital, as well as the accounts receivable?
 How might the hospital use the aging accounts receivable data to help manage patient collections?
 How does the policy promote methods which encourage convenient payment by the patient?
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What to Submit
Every project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:
Training for Revenue Cycle Management
Develop a training document that educates staff on how to use the appropriate policies to manage patient billing, claims, and collections. Your training document must be 750 to 1,250 words in length and cite any references.