5CO02
Evidence-based practice
Learner Assessment Brief
Version 2021. 1 February 2021
Level 5 Associate Diploma in
People Management
Organisational Learning and Development
5CO02
Evidence-based practice
This unit assignment addresses the significance of capturing robust quantitative and qualitative evidence to inform meaningful insight to influence critical thinking. It focuses on analysing evidence through an ethical lens to improve decision-making and how measuring the impact of people practice is essential in creating value.
Case study
Your company has been invited to submit a briefing paper for a regional People Practice event that will share insights and good practice on a range of people practice processes and practices. The
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represent the company by creating the briefing paper for the event.
In addition, your manager has asked you to analyse and review three sets of performance data in readiness for the forthcoming heads of department meeting.
Preparation for the Tasks:
At the start of your assignment, you are encouraged to plan your assessment work with your Assessor and where appropriate agree milestones so that they can help you monitor your progress.
Refer to the indicative content in the unit to guide and support your evidence.
Pay attention to how your evidence is presented, remember you are working in the People Practice Team for this task.
Ensure that the evidence generated for this assessment remains your own work.
You will also benefit from:
Acting on formative feedback from your Assessor.
Reflecting on your own experiences of learning opportunities and training and continuing professional development.
Reading the CIPD Insight, Fact Sheets and related online material on these topics.
Task One: Briefing Paper
You have been asked to prepare a briefing paper that is to be given to people practitioners at a regional event, to share insights and good practice. The paper needs to provide understanding of approaches that can be taken to support effective critical thinking and decision-making within the HR remit.
Your Briefing Paper needs to:
provide an evaluation of the concept of evidence-based practice and assess how evidence- based practice approaches can be used to support sound decision-making and judgments for people practitioners across a range of people practices and organisational issues. (1.1)
evaluate two micro and two macro analysis tools or methods that can be used in people practice to explore an organisation s micro and macro environment, and how those identified might be applied to diagnose future issues, challenges and opportunities. (1.2)
explain the principles of critical thinking and give examples of how you apply these yourself when relating to ideas, to assist objective and rationale debate. (1.3)
assess at least two different ethical theories and perspectives and explain how an understanding of these can be used to inform and influence effective decision-making. (1.4)
explain a range of decision-making approaches that could be used to identify possible solutions to a specific issue relating to people practice. (2.3)
as a worked example to illustrate the points made in 2.3, take this same people practice issue, explain the relevant evidence that you have reviewed, and use one or more decision- making tools to determine a recommended course of action, explaining the rationale for that decision and identifying the benefits, risks and financial implications of the suggested solution. (2.2 & 2.4)
compare and contrast a range of different ways and approaches that are used to measure financial and non-financial performance within organisations. (3.1)
It is essential that you refer to academic concepts, theories and professional practice for the tasks to ensure that your work is supported by analysis. Please ensure that any references and sources drawn upon are acknowledged correctly and supported by a bibliography.
Task two:Data analysis and review
In preparing for the forthcoming department heads meeting your manager has asked you to prepare a range of information and interpretations for use at the meeting
Below are two sets of data that have been collected by a 360-degree review for Department A . Table 1, is the feedback that has been elicited from employees on their line-managers and table 2 is from the customers that use the services and goods from Department A.
Use one analytical tool to review the two data sets to reveal any themes, patterns and trends (2.1).
Table 1.
360 Feedback from employees on their line-manager
(Department A total of 256responses were received, 32 did not respond).
Agreed that they were positively supported by their line manager in the role that they perform. 100 Disagreed that they were positively supported by their line manager in the role that they perform. 156
Agreed that performance targets set by their line manager were achievable. 45 Disagreed that performance targets set by their line manager were achievable. 211
Agreed that the amount of learning and development that they received helped them achieve current and future working practices. 95 Disagreed that the amount of learning and development that they received helped them achieve current and future working practices. 161
Agreed that their line manager was empathetic to my work/life balance. 112 Disagreed that their line manager was empathetic to my work/life balance. 144
Agreed that their line manager actively promotes their self- development and career progression. 68 Disagreed that their line manager actively promotes their self- development and career progression. 188
Agreed that the line manager is approachable. 37 Disagreed that the line manager is approachable. 219
Agreed that their line manager avoids bias in attitude and treatment of people 86 Disagreed that their line manager avoids bias in attitude and treatment of people 170
Agrees that their line manager resolves conflict amongst team members. 102 Disagreed that their line manager resolves conflict amongst team members. 154
Agrees that their line manager delegates authority and independence. 6 Disagreed that their line manager delegates authority and independence. 250
Agrees that their line manager communicates reasons for changes and decisions. 11 Disagreed that their line manager communicates reasons for changes and decisions. 245
Table 2.
360 Feedback from customers
(Department A total of 145 responses were received, 256 did not respond).
Agreed that the goods and services on offer were value for money 101 Disagreed that the goods and services on offer were value for money 44
Agreed that delivery of products and services were timely from point of sale to delivery. 45 Disagreed that delivery of products and services were timely from point of sale to delivery. 100
Agreed that the quality of goods and services were acceptable 114 Disagreed that the quality of goods and services were acceptable 31
Agreed that customer services were assessable and responsive to all calls. 34 Disagreed that customer services were assessable and responsive to all calls. 111
Agreed that all complaints were dealt with in. a timely and professional manner 54 Disagreed that all complaints were dealt with in. a timely and professional manner 91
Agreed that they the after sales services were good. 27 Disagreed that they the after sales services were good. 118
Agreed that their initial enquiry was handled in a timely and professional manner. 3 Disagreed that their initial enquiry was handled in a timely and professional manner. 142
Agreed that on receipt of goods that packaging was acceptable in protecting the goods. 143 Disagreed that on receipt of goods that packaging was acceptable in protecting the goods. 2
Agreed that they would recommend the company to a friend or business 98 Disagreed that they would recommend the company to a friend or business 47
Agreed that the range of products and services was sufficient to satisfy their requirements. 31 Disagreed that the range of products and services was sufficient to satisfy their requirements. 114
From this analysis, graphically present your findings using three or more different methods (3.3).
Identify the key systems and data used within effective people practices, to give insights by measuring work and people performance (3.2)
Explain how people practices add value in an organisation and identify methods that might be used to measure the impact of people practices (3.4)
from 6 = high performer to 1= low performer.
Any employee scoring 4 and above received a £400.00 bonus in their monthly pay. The budget allocation per department for bonuses last year was £75,000.
– 112 employees received a score of 6
– 98 employees received a score of 5
– 35 employees received a score of 4
– 43 employees received a score of 3 or below
Using a variety of measurement tools and techniques and the data provided in tables 1, 2 & 3, explain the likely impact and value of these aspects of people practice currently in place
e employed in
Assessment Criteria Evidence Checklist
Use this as a checklist to make sure that you have included the required evidence to meet the task. Please enter the evidence title and where it can be referred to. An example has been provided for you.
Task 1 – Briefing paper
Assessment criteria Evidenced Evidence reference Y/N
1.1 Evaluate the concept of evidence-based practice including how it can be applied to decision-making in people practice. Briefing paper.
1.2 Evaluate a range of analysis tools and methods including how they can be applied to diagnose organisational issues, challenges and opportunities.
1.3 Explain the principles of critical thinking including how you apply these to your own and
1.4 Assess how different ethical perspectives can influence decision making.
2.2 Review relevant evidence to identify key insights into a people practice issue.
2.3 Explain a range of decision-making
processes to identify potential solutions to a specific people practice issue.
2.4 Provide a rationale for your decision based on evaluation of the benefits, risks and financial implications of potential
solutions.
3.1 Appraise different ways organisations measure financial and non-financial performance.
Task 2 – Data analysis and review
Assessment criteria Evidenced Evidence reference Y/N
2.1 Interpret analytical data using appropriate analysis tools and methods. Data analysis and review presentation
3.2 Scrutinise key systems and data used to inform people practice in relation to measures of work and people performance calculations.
3.3 Collate key findings for stakeholders from people practice activities and initiatives.
3.4 Measure the impact and value of people practice using a variety of methods.
5CO02
Evidence-based practice
Assessment Criteria marking descriptors.
Assessors will mark in line with the following assessment criteria (AC) marking descriptors, and will indicate where the learner sits within the marking band range for each AC.
Assessors must provide a mark from 1 to 4 for each assessment criteria within the unit. Assessors should use the mark descriptor grid as guidance so they can provide comprehensive feedback that is developmental for learners. Please be aware that not all the mark descriptors will be present in every assessment criterion, so assessors must use their discretion in making grading decisions.
The grid below shows the range for each unit assessment result based on total number of marks awarded across all assessment criteria.
To pass the unit assessment learners must achieve a 2 (Low Pass) or above for each of the assessment criteria.
The overall result achieved will dictate the outcome the learner receives for the unit, provided
NONE of the assessment criteria have been failed or referred.
Please note that learners will receive a Pass or Fail result from the CIPD at unit level. Referral
grades can be used internally by the centre.
Overall mark Unit result
0 to 23 Fail
24 to 30 Low Pass
31 to 39 Pass
40 to 48 High Pass
Marking Descriptors
Mark Range Descriptor
1 Fail Insufficient demonstration of knowledge, understanding or skills (as appropriate) required to meet the AC.
Insufficient examples included, where required, to support answers.
Presentation and structure of assignment is not appropriate and does not meet the assessment brief.
2 Low Pass Demonstrates an acceptable level of knowledge, understanding or skills (as appropriate) required to meet the AC.
Sufficient and acceptable examples included, where required, to support answers.
Required format adopted but some improvement required to the structure and presentation of the assignment.
Answers are acceptable but could be clearer in responding to the task and presented in a more coherent way.
3 Pass Demonstrates good knowledge, understanding or skills (as appropriate) required to meet the AC.
Includes confident use of examples, where required, to support each answer.
Presentation and structure of assignment is appropriate for the assessment brief.
Answers are clear and well expressed.
4 High Pass Demonstrates a wide range and confident level of knowledge, understanding or skill (as appropriate).
Includes strong examples that illustrate the point being made, that link and support the answer well.
Answers are applied to the case organisation or an alternative organisation.
Answers are clear, concise and well argued, directly respond to what has been asked.
The presentation of the assignment is well structured, coherent and focusses on the need of the questions.
Includes clear evidence of the use of references to wider reading to help inform answer.
Marking grid
Task 1 Assessment criteria Mark 1 – 4
1.1 Evaluate the concept of evidence-based practice including how it can be applied to decision-making in people practice.
1.2 Evaluate a range of analysis tools and methods including how they can be applied to diagnose organisational issues, challenges and opportunities.
1.3 Explain the principles of critical thinking including how you apply these to your own
1.4 Assess how different ethical perspectives can influence decision making.
2.2 Review relevant evidence to identify key insights into a people practice issue.
2.3 Explain a range of decision-making processes to identify potential solutions to a specific people practice issue.
2.4 Provide a rationale for your decision based on evaluation of the benefits, risks and financial implications of potential solutions.
3.1 Appraise different ways organisations measure financial and non- financial performance.
Total for this task
Task two: Assessment criteria Mark 1- 4
2.1 Interpret analytical data using appropriate analysis tools and methods.
3.2 Scrutinise key systems and data used to inform people practice in relation to measures of work and people performance calculations.
3.3 Collate key findings for stakeholders from people practice activities and initiatives.
3.4 Measure the impact and value of people practice using a variety of methods.
Total for this task
Total marks for unit