Case Study: Collins Harp

1. Identify the deficiencies in the Collins Harp IT System development and program change process
Deficiencies in IT System
Development and Program
Change Process Description of the Noted
Deficiency Recommendation to Mitigate
Noted Deficiency

2. Harold would like you to prepare a draft letter to Linda Seth that
(a) Describes deficiencies in the Collins Harp IT system development and program change
process. Utilize the following layout to help organize your findings.

(b) Provides a brief description explaining your primary concern for each deficiency noted in part a.

(c) Includes a recommendation of an IT system development control that could be implemented
to minimize your concern for each deficiency described in part a.

Remember you are writing to Linda Seth at Collins Harp. Therefore, prepare your response in a
letter (not memo) format. Be sure to be professional in your response. You want to pinpoint
obvious deficiencies without being offensive, given that Collins Harp could become a new client.