Developing tools: Develop at least two data collection tools such as survey, questionnaire, graph, interview,
suggestion box, that you will use in order to have the employees and clients tell about possible needs or
areas of improvement at the organization; have the supervisor’s approval of the tools and his or her
permission to use them; the research is anonymous. 1. The Process (write about how you created the
2. Distribution and collection.
3. Analysis of the finding.
N.B. Samples of the completed tools will be included in Appendix B.
Gibson, J. W. (1995) The supervisory challenge. (2nd edition). New Jersey: Prentice Hall. Chapter 8
(Supervising in multicultural context, pp. 152-163 & Supervisory skills, pp. 163-168).